Healthcare

Japanese Clinic

A clinic chain based in Tokyo was trying to find a solution for their patients. Often patients will simply need a quick check up of their conditions and fill in their prescriptions, but this will mean making appointments, visiting, waiting, and having 10-15 min face time with the doctors.
The clinic management’s idea was brilliant - build software that allows patients to have medical appointments via video call and receive treatment right away, bringing the user experience to a never-before-seen level.
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overview

The vision behind this project was to create the best possible experience within the health-service sector. The client was driven by the idea of having a clinic that would be the best of the best, where there are no waiting lines, you can have the comfort to see your doctor from your house via video chat, and automate the whole process.

There are solutions using multiple apps as a combination of a reservation system via web, Zoom for video call, and prescription and payment systems which none of them would work with each other so it was far from increasing productivity. The clinic had to create a solution that is easy to use for patients, doctors, nurses, pharmacists, and the back office and make all systems working with each other.

challenges

Our client had a promising test model but the challenge of establishing credibility and identity of a health-service provider was a pressing matter. 

solution

By employing agile (SCRUM), we carefully analyzed first-hand feedback from end users based on which we delivered the utmost value in short cycles. Observing the business’s operational processes allowed us to pinpoint the practical problems that were tackled gradually through smaller releases addressing important details which in turn, helped end users in their day-to-day work.


Frontend Backend iOS Android

The existing scheduling system was replaced with fully customizable work shift and scheduling system that allowed employees to define working times, breaks, and activities.

We developed complex, yet intuitive calendar that enables employees to quickly skim through the working day, finding useful information about availability of people, rooms, types of appointments and patients basic information.

Project kick-off

Initial Version - MVP

Full scheduling system

iOS Android FrontEnd Backend

FrontEnd and Backend Development Phase

1000 Patients

Creation of appointment and improved security

Brick and mortar clinic accessible for patients

Extensive notification system

Shipment system

3000 Patients   

Broadening service scope and introducing new key roles

Full Medical Record System

Integration with separate system for booking used within the clinic 

10000+ Patients   

Team Formation

For this project, we created a whole end-to-end team in Web Factory including PM and QA. While the highly skilled team is working on the development and ensuring the stability of the product, the client is able to focus on business strategies & product planning.

Todor Panev

Single point of contact

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results

Results

Starting with a basic system for covering the main needs of the business, this product grew to become the backbone of the user’s everyday work. The business now has several dozens of employees that are serving over a couple of thousands of patients. The average productivity (efficiency) of an employee exceeded the initial expectations and it’s steadily growing while the retention rate is well over 80%. 

In just two years, this system helped our client supersede its competitors and opened new doors towards transforming the health-service business in the upcoming years.

Joint sessions in Tokyo


Appointments created in 2020: 70,000+

Number of patients: 24,000+

Surge in online appointments in 2020 due to the pandemics


Implementation of shipment and payment system for delivery orders


Ability to take screenshots of patient’s areas of concern, sharing images and indicating progress by using drawing tools while having a video call with the patient

Complex, yet intuitive calendar that enables employees to quickly skim through the working day

Complete medical record system used for keeping of patient’s data


Joint sessions in Tokyo


Appointments created in 2020: 70,000+

Number of patients: 24,000+

Surge in online appointments in 2020 due to the pandemics


Implementation of shipment and payment system for delivery orders


Ability to take screenshots of patient’s areas of concern, sharing images and indicating progress by using drawing tools while having a video call with the patient

Complex, yet intuitive calendar that enables employees to quickly skim through the working day

Complete medical record system used for keeping of patient’s data


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Project Highlights

1.

Business needs combined with technical execution:

The synchronization between the user base, marketing, legal and development was essential for the clear definition of the product’s critical path.

2.

Scaling requirements:

The constantly growing number of users and clinic employees defined the next primary areas of focus. 

3.

Delivering great value in small chunks:

The SCRUM approach has enabled our team to successfully deliver utmost value in short cycles. 

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